Support Rules – Engagement Positive
Welcome to Honzava5 — your daily checkpoint for high-tier plays, optimization shortcuts, and all things competitive gaming. Whether you’re mid-match, mid-guide, or mid-micro, we’re here to support you with clarity, fairness, and a touch of tactical flair. This page lays out the simple, gamer-friendly rules for getting help from our support team — think of it as your patch notes for a better support experience.
Founded by Drevara Dornhanna right here in State College, Pennsylvania, Honzava5 exists to empower gamers with strategic insight and real-time relevance. From frame-perfect breakdowns to esports meta shifts, we eat, sleep, and debug competitive play. These Support Rules keep our help desk fast, fair, and easy to navigate — whether you’re pinging us about content, accounts, ideas, or technical quirks.
Our Support Philosophy
We believe that great support walks the line between fast reflexes and thoughtful responses. When you reach out, you’re not a ticket number — you’re a player with a mission. So we listen carefully, respond promptly, and aim to level up your experience with every interaction.
Our approach to support is built on:
- Clarity: No jargon bombs; just straight answers and real solutions.
- Respect: Every question matters because every player matters.
- Precision: Efficiency is the new OP — we don’t waste your time.
Whether it’s a glitch you noticed, a guide you need help navigating, or a concern about how something’s being moderated — we’ve got you.
Reach Out: When and How
Our support desk is open Monday to Friday, 9 AM–5 PM EST. If it’s game-related and happening on our platform, we’re happy to hear about it. Below are some of the most common topics we address:
- Technical issues: Something broken, slow, or off?
- Article feedback: Noticed outdated content or want clarity?
- Account questions: Login weirdness? Profile confusion?
- Content ideas: Spot a missed strategy? Suggest away.
- Behavior concerns: Community behavior that feels offside? Talk to us.
The fastest way to reach our team is by email at [email protected] — drop us a quick message and we’ll queue it for personalized action. For urgent matters or simple shoutouts, you can also call us at +1 814-865-6043.
Support Behavior Guidelines
Support is a two-way match. Here’s how to help us help you — and keep every interaction efficient, respectful, and beneficial for all:
- Be concise and complete: Let us know what’s wrong, when it appeared, and where you noticed it — links, browser info, and platform data all help.
- Stay respectful: Our support team is made of real people. We get that you’re passionate (we are too), but please keep your messages grounded and civil.
- One case per message: If you’ve got multiple concerns, break them into separate threads to speed up our responses.
- No spam or duplicate messages: One message is enough — we promise we see it.
Response Times
Our average response time is within 1–2 business days. Some complex issues may take longer, but we’ll always keep you updated if more time is needed. For inquiries received outside of business hours, we respond in the order they’re received when we’re back online.
What We Can and Can’t Do
Let’s face it — not every quest is one we can complete solo. Below are a few common examples of what we can do versus what falls outside our lane:
- We can: Clarify content, fix bugs, resolve user issues, log feature requests, and ensure respectful community behavior across our channels.
- We can’t: Offer off-platform tech support, explain game systems made by third-party publishers, or override disciplinary actions reviewed and decided through due process.
If something falls outside our control, we’ll always point you toward the right direction — no dead ends here.
Reporting Community Issues
If you’ve seen behavior that feels more rage-quit than respectful — harassment, spam, toxic feedback — please tell us. We don’t moderate with a banhammer-first approach. Instead, we investigate, educate, and act in line with our community values. Your reports keep the environment sharp and collaborative.
Send a detailed account of what you saw, a link to the issue (where possible), and your username (if you feel comfortable). Again, you can email us at [email protected].
Praise, Feedback, and Feature Requests
We welcome feedback as much as we welcome strategy buffs. Whether you’ve got an idea for content, a feature you’d love to see, or just a “Hey, this part really helped,” we’re all ears. Good ideas have a way of making their way into future builds — especially when the community speaks together.
Need Help Navigating the Site?
If you’re ever unsure where to go next, our team is here to guide. From esports meta breakdowns to competitive theorycrafting, we cover a lot of territory. Our content is made for discovery. You can start with direct guidance or explore layered deep dives right from the top.
Return to Honzava5 Home for featured topics, mechanics edges, and expert tools you can wield day-to-day in your matches.
Final Round: Stay Sharp, Stay Kind
At the end of the day, all players deserve support that feels like a team boost rather than a slog through a menu. These Support Rules help us reach that goal, together. Being responsive, fair, and solution-focused is how we ensure everyone—from solo queuers to coordinated squads—gets the clarity they need.
From all of us at Honzava5, thanks for helping make this platform the go-to space for focused, on-the-pulse gaming intelligence. We’re proud to support a community driven by strategy, powered by insight, and built around mutual respect.